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	<title> &#187; Analytics</title>
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		<title>23 Top online retailers analytic packages revealed</title>
		<link>http://www.brianchappell.com/top-online-retailers-analytic-packages/</link>
		<comments>http://www.brianchappell.com/top-online-retailers-analytic-packages/#comments</comments>
		<pubDate>Wed, 06 Feb 2008 17:03:43 +0000</pubDate>
		<dc:creator>Brian Chappell</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[Conversions]]></category>
		<category><![CDATA[coremetrics]]></category>
		<category><![CDATA[Google Analytics]]></category>
		<category><![CDATA[omniture]]></category>
		<category><![CDATA[webtrends]]></category>

		<guid isPermaLink="false">http://www.brianchappell.com/top-online-retailers-analytic-packages/</guid>
		<description><![CDATA[Web Analytics is an ever evolving field with many big name players, and plenty of smaller competitors. Deciding what analytics package is the right fit for your site can be a tough process to go through.
 
Prices range from free (Google analytics) all the way in the tens of thousands of dollars per year (Omniture, [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Web Analytics is an ever evolving field with many big name players, and plenty of smaller competitors. Deciding what analytics package is the right fit for your site can be a tough process to go through.</p>
<p><img src="http://www.brianchappell.com/images/omniture-logo.png" alt="omniture logo" height="48" width="128" /><img src="http://www.brianchappell.com/images/coremetrics-logo.png" alt="coremetrics logo" height="55" width="107" /> <img src="http://www.brianchappell.com/images/google-analytics-logo.png" height="45" width="192" /></p>
<p>Prices range from free (<a href="http://www.google.com/analytics/" target="_blank">Google analytics</a>) all the way in the tens of thousands of dollars per year (<a href="http://www.omniture.com/" target="_blank">Omniture</a>, <a href="http://www.coremetrics.com/" target="_blank">Coremetrics</a>, <a href="http://www.webtrends.com/" target="_blank">Webtrends</a>). I have compiled a list of some of the top Ecommerce sites in the industry and noted what each site is using below. Hopefully this will help you gauge which product you might want to choose for your site.</p>
<p><strong><br />
Apparel / Fashion</strong></p>
<ul>
<li>eBags.com &#8211; <font color="#ff0000">Google Analytics</font></li>
<li>Landsend.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
<li>Lids.com &#8211; <font color="#00ff00">WebTrends</font></li>
<li>Bluefly.com &#8211; <font color="#800080">Coremetrics</font></li>
<li>LLBean.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
</ul>
<p><strong>Electronics</strong></p>
<ul>
<li>BestBuy.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
<li>TigerDirect.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
<li>Crutchfield.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
</ul>
<p><strong>Food</strong></p>
<ul>
<li>SurLaTable.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
<li>Cooking.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
<li>Berries.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
</ul>
<p><strong>Jewelry</strong></p>
<ul>
<li>BlueNile.com &#8211; <font color="#ff0000">Google Analytics </font></li>
<li>Ice.com &#8211; <font color="#ff0000">Google Analytics</font></li>
<li>Diamond.com &#8211; <font color="#ff0000">Google Analytics </font></li>
</ul>
<p><strong>Children / Toys</strong></p>
<ul>
<li>OneStepAhead.com &#8211; <font color="#800080">Coremetrics</font></li>
<li>KBToys.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
<li>BabyAge.com &#8211; <font color="#ff0000">Google Analytics</font> &amp; <font color="#333399">Omniture SiteCatalyst</font></li>
</ul>
<p><strong>Office</strong></p>
<ul>
<li>Staples.com &#8211; <font color="#800080">Coremetrics</font></li>
<li>OfficeDepot.com &#8211; <font color="#800080">Coremetrics</font></li>
<li>OfficeMax.com &#8211; <font color="#800080">Coremetrics</font></li>
</ul>
<p><strong>Mass Merchants</strong></p>
<ul>
<li>SmartBargains.com &#8211; <font color="#800080">Coremetrics</font></li>
<li>Walmart.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
<li>Kmart.com &#8211; <font color="#333399">Omniture SiteCatalyst</font></li>
</ul>
<p><a href="http://www.grokdotcom.com/2007/11/26/cyber-monday-future-nows-2007-retail-customer-experience-study/">Hat tip to grok for putting together the top ecommerce sites by niche</a></p>
<p>This is the breakdown of my findings. As you can see <strong>Omniture seems to be the clear favorite</strong>, followed by CoreMetrics and Google analytics and leading the back of the pack <strong>WebTrends, which in my opinion is a dieing platform</strong>, overpriced, and laden with bugs.</p>
<ul>
<li><font color="#333399">Omniture SiteCatalyst</font> &#8211; 12</li>
<li><font color="#800080">Coremetrics</font> &#8211; 6</li>
<li><font color="#ff0000">Google Analytics</font> &#8211; 5</li>
<li><font color="#00ff00">WebTrends</font> &#8211; 1</li>
</ul>
<p>From my personal experience if you have a <strong>small site</strong>, or even a large one as you can see above, <strong>Google Analytics is a great choice</strong>. They offer a free version which is extremely user friendly, as well as a paid version, called Urchin 5 (Urchin 6 is in beta). Urchin is still extroidinarily cheap compared to Omniture, Coremetrics, and Webtrends.  If you are looking for FULL functionality and a <strong>very robust system</strong> you are going to want to choose between <strong>Omniture, Coremetrics, and Webtrends</strong>, but be ready to shell out thousands of dollars especially if your site gets a lot of traffic.  Which platform have you found success with?</p>
<p><u>Update:</u></p>
<p><a href="http://www.themadhat.com/">Aaron over at theMadhat</a> pointed out the general pricing on Omniture, Coremetrics and Webtrends:</p>
<p>pricing from low to high: WT, Omniture, Coremetrics. with a diff of around 10k from wt to cm. quote is from last year.</p>
<p>&#8212;-</p>
<p>Courtesy of Michael, more official stats on <a href="http://blog.immeria.net/2008/01/web-analytics-vendors-market-shares.html">market share</a> right now in the industry.</p>
<p>&#8212;-</p>
<p><a href="http://www.gonzo-seo.com/" target="_blank">Pratt</a> chimes in with a slick way to  use Website Optimizers tests in GA and <a href="http://www.roirevolution.com/blog/2007/04/google_website_optimizer_and_google_analytics_use.html">track metrics other than conversions on links</a>.</p>
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